Elementor prompts to upgrade to Elementor Pro even after buying the subscription.

Possible causes

Following may cause the system to prompt you to upgrade to Elementor Pro even after buying the subscription:

• Using old version of Elementor and Elementor Pro
• License key not activated
• Plugin conflicts

Solutions

Update your Elementor/Elementor Pro

Make sure you are using the latest versions of both Elementor and Elementor Pro.

1. Login to Wp Admin.
2. Go to Dashboard > Updates. The WordPress Updates page opens.
   
3. Click the Check again link. You will receive notification for new updates, if any.
   

Activate your license

Remember that both the free version and the Pro version must be installed and activated.

• Confirm that you have activated your license key under Elementor > License in your WordPress dashboard. 
• You can also login to the Websites section of your My Elementor dashboard. Then, enter a new URL if yours is not listed.

Resolve plugin conflict

Check for a plugin conflict, as this is often the problem.

Follow these steps to check for plugin conflict:

1. Temporarily deactivate all of your plugins except Elementor and Elementor Pro. If the Go Pro message disappears, then you know one of the disabled plugins is causing the problem. 
2. Reactivate each plugin, one at a time, until the problem reappears. The last plugin reactivated is the cause of the problem.
3. Contact the 3rd party plugin’s developers to get help with resolving the conflict, or use a different plugin with similar functionality.

You see the error message “Undefined” when you try to add a template:

[callout type=”warning”]Always backup your website before taking any troubleshooting steps.[/callout]

Troubleshooting steps

Browser issues

Check if it is not due to a conflict with a browser add-on by editing in incognito mode with your browser.

PHP issues

• If you’re using PHP 7.3 or earlier, upgrade your PHP version to PHP 7.4.

[callout type=”note”]From Elementor version 3.19, PHP 7.4 will be required. For more details about Elementor system requirements, see System Requirements. [/callout]

• If you’re using PHP 8.0 or later, revert to PHP 7.4. Later versions of PHP may have compatibility issues with Elementor. 

Hosting issues

• Ask your hosting provider to increase the timeout value of your server.
• Ask your hosting provider to check the database encoding of your website.

Plugin Issues

• Deactivate all your website plugins except Elementor and Elementor Pro. If your site works, one of these plugins is probably causing the error. To learn more about activating and deactivating plugins see, Activate and Deactivate plugins.

To isolate the problematic plugin, reactivate the plugins one at a time, until one of them breaks the site.

After a visitor submits a form on your website the following error message(s) displays: This Message Not Visible For Site Visitors.

Possible cause

This error generally occurs when there is an issue with the field mapping between Elementor and MailChimp.

Solution

Check to see that your form is properly integrated with MailChimp. For more details, see Integrate Forms With MailChimp.

[callout type=”tip”]Consult the Form Submissions logs to understand any delivery issues.[/callout]

Trying to activate a license gives 403 error or cannot activate license error. 

The 403 error indicates that the request is valid and understandable for the server but it cannot provide additional access.

Possible cause

403 error can occur due to the following causes:

• Authorization issues
• A corrupt .htaccess file
• IP blocking issues
• Firewall issues

Solution

Try the following to fix the 403 error:

• Refresh page
• Clear your browser cookies and cache
• Disconnect from your VPN
• Deactivate WordPress plugins
• Check for URL errors and make sure you’re specifying an actual web page file name and extension, not just a directory

If the issue persists, ask your hosting company to investigate the issue and allow the connection.

Issue

500 errors are server errors originating from your website’s server environment.

Possible cause

Here are some of the most common causes for the 500 error:

• Not enough memory allocated to your website – Elementor requires 128 MB (Minimum) memory to function properly. If your website includes other plugins, we recommend 512MB. It might be that the memory allocated to your website is not enough to support its needs which results in a 500 error.
• Third party plugin issue – If Elementor is not the only plugin you’re using, this 500 error might originate from an issue with other plugins. 
• Fatal Errors – A 500 error might be a result of another error, a fatal error. Fatal errors originate from your website’s PHP file.

Find the cause

To Troubleshoot a 500 error, you need to find its source. Check your website’s server PHP error logs to find the cause of the problem.

If you’re not sure how to access your PHP error logs, ask your hosting company to provide it. You can then submit a support ticket for Elementor support.

Solution

If the error appears on all website pages

Follow these steps to resolve this issue:

1. Back up your site. For details, see Back Up Your Elementor Hosting Website. 
2. Update to the latest versions of Elementor and Elementor Pro.
3. Deactivate all of your active plugins other than Elementor and Elementor Pro and see if it solves the issue. 
4. Reactivate the plugins one by one to find the culprit.

If the error appears on a specific page

Follow these steps to resolve this issue:

1. Go to the page with the error.
2. Click on the arrow next to the Update/Publish button.
   
3. Choose Save as Template. The LIBRARY window is displayed.
   
4. Enter a name for your template.
5. Click Save.
6. Go to Pages > Add New Page. A new page opens.
   
7. Click the folder icon to add a template.
   
8. Click My Templates. The list of templates is shown.
   
9. Click Import next to the template you saved earlier.

If the error appears while updating a page

For details, see The Publish / Update Button Does Not Work- How To Fix | Elementor. 

If you are using third party plugins

If Elementor is not the only plugin you’re using, the 500 error might originate from an issue with other plugins. Follow these steps to solve the issue:

1. Enable Safe Mode.
2. Check if you can edit and save the website.
   • If this works, Debug Safe Mode to find and fix the plugin or theme issue. For details, see How To Debug In A Safe Mode On Elementor.
   • If this does not work, submit a support ticket.

When editing a page with Elementor you get a 502 error. 

As per IETF, 502 status code, indicates the following:

• Proxies: If you get a bad gateway note, you’re working with a gateway or proxy server.
• Connection: The proxy tried to work with the origin server.
• Mistake: The proxy got some kind of invalid response from the server.

For more information on 502 error, refer Bad Gateway Errors: Why They Happen and 5 Solutions | Okta 

Possible cause

When a server gets an invalid response from another server, the system gives 502 bad gateway messages.

Solution

To solve the 502 error, follow the below steps:

1. Login to WP Admin.
2. Go to  Elementor > Settings > Advanced.
3. Enable Switch Editor Loader Method. This changes the Elementor editor loader method.
   

If you are using the Elementor plugin, then you may need to increase a particular Apache service limit. Add the following lines inside the website’s .htaccess file:

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

You can edit that file using any of the following:

• SSH
• FTP
• File Manager tool in cPanel

Contact your website hosting provider for further support with the 502 error.

Editing with Elementor gives the following error:

Error 520: Web Server Is Returning an Unknown Error.

You can get this error when the website does something unexpected, resulting in an unknown error.

Possible causes

Following may be the causes:

• Browser issue
• Rocket Loader issue (For Cloudflare users) – Rocket Loader automatically changes the scripts to load asynchronously, which breaks the site editor and prevents you from making changes.

Solution

• Try a different browser to troubleshoot.
• Cloudflare users may have a problem with its Rocket Loader feature. To resolve, see Elementor And Cloudflare Rocket Loader. 
• Users who are not using Cloudflare can submit a ticket to Elementor support.

Accelerated plugins available through Elementor Hosting, speed up file access by storing plugin files in the server’s RAM as opposed to reading them from a disk. This means your site loads faster when you edit it, and responds more quickly when website visitors access it.  

Find and install accelerated plugins

For a full list of accelerated plugins, see List of accelerated plugins.

To use accelerated plugins:

1. Search the WordPress repository for a plugin. For more details, see Find and Install WordPress plugins.  

Note the  icon. This indicated the plugin is part of Elementor Hosting accelerated plugin program. 

2. Install the plugin.  For more details, see Find and Install WordPress plugins

Accelerated plugins are listed under the plugins tab of your WordPress dashboard. They are marked with a special icon for accelerated plugins.

Enable acceleration on an existing plugin

If you are already using a plugin that can be accelerated, acceleration will automatically be added the next time you update the plugin. You can also manually enable the acceleration feature.

To enable acceleration:

1. From your WordPress dashboard, locate the plugin.
2. Click Accelerate Plugin.

Disable plugin acceleration

If you need to disable plugin acceleration:

1. From your WordPress dashboard, locate the plugin. 
2. Click the accelerated plugin icon .
3. Confirm that you want to disable the acceleration.

Note: Your plugin will remain installed, just the acceleration will be disabled.

FAQ

When using the accelerated plugin feature and logging into my SFTP – my plugin files are inaccessible – why is that?

Accelerated plugins use symlinks. This means the plugins are not on your site, but are shared among many sites. This makes them much faster but read-only. 

If I switch from Elementor hosting – will accelerated plugins still work?

No, this is an exclusive feature of Elementor hosting.

Does this mean I can’t upload any custom plugin files? 

You can still upload custom plugin files just as before. These custom plugins will not be accelerated. 

List of Accelerated Plugins

• Elementor
• Elementor Pro

Elementor’s Navigator enables you to easily reach and edit these hidden section handles.

Navigator’s tree panel provides easy access to every element on the editor with just one click. Now you can edit and move elements that have been hidden by Z-Index, negative margins, and absolute positions. 

Learn more about how this wonderful tool puts you in complete control over the elements on the page.